Refund policy
At Homeswave, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Guarantee
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged items (not due to our error)
- Final sale or clearance items
3. How to Start a Return
To initiate a return, please contact us at:
📧 support@homeswave.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Our support team will guide you through the process.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 3–7 business days
- Refunds will be issued to your original payment method
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 7 days of delivery
- We will provide a replacement or full refund at no extra cost
7. Order Cancellation
Orders can be canceled any time before they ship. Once your order
has shipped, it can no longer be canceled — but you may still
return it under our 30-day return policy.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
If the issue persists, contact us at support@homeswave.com
9. Our Promise
We are committed to providing a fair and transparent experience.
If there’s ever an issue with your order, our team will work with you to make it right.