Refund policy
At Homeswave, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Guarantee
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged items (not due to our error)
- Final sale or clearance items
3. How to Start a Return
To initiate a return, please contact us at:
📧 support@homeswave.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Our support team will guide you through the process.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 3–7 business days
- Refunds will be issued to your original payment method
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- We will provide a replacement or full refund at no extra cost
7. Order Cancellation
- Orders can be canceled within 12 hours of purchase
- Once shipped, orders cannot be canceled
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
If the issue persists, contact us at support@homeswave.com
9. Our Promise
We are committed to providing a fair and transparent experience.
If there’s ever an issue with your order, our team will work with you to make it right.